The Fine Print
Policies
Deposits
A non-refundable $75 deposit secures every studio booking and is deducted from your total. The remaining balance is settled on the day of your appointment.
Confirmation & notice
Studio bookings made 72 hours or more ahead are confirmed instantly once the deposit is paid. Bookings made inside 72 hours are held for Sara to confirm - your card is authorised but not charged until she does.
Cancellations & no-shows
- The $75 deposit is non-refundable.
- Cancelling with 24 hours' notice or more forfeits the deposit only.
- Same-day cancellations and no-shows are charged the full service amount.
- Charges are only ever applied by Sara directly - your card is kept on file with your consent, never billed automatically.
- No-shows may be unable to book online again.
Late arrivals
A 15-minute grace period applies. Arriving more than 15 minutes late may incur a $20 late fee and your service may be shortened to protect the next client.
Bridal & events
Bridal makeup begins with a studio trial and is quoted by enquiry. Quotes include travel, which is confirmed by location and start time. Event bookings require a minimum of four people.
Hair styling
Hair styling is provided in-studio by Mya Kaake. Listed hair prices may vary depending on the intricacy, thickness and length of the hair; any difference is confirmed before your appointment.
Privacy
We collect only what we need to take your booking and stay in touch - your name, contact details and appointment details. Payments are processed securely by Stripe; we never see or store your full card number. Email is handled via our email provider and SMS reminders via our messaging provider.
We don't sell your information or send marketing without your consent. To access or delete your details, email admin@sarakaake.com.
These policies may be updated from time to time. Questions? Email admin@sarakaake.com.
